SANDEEP KAPANI

Skills

Leadership, Project, Programme & Portfolio Management, Account management, Management Consulting, Collaboration, Budget Management, CRM/ CRF, ERP, RAID, Matrix Stakeholder (RACI), OCM, Capacity Management, Business/ Operation/ IT Transformation, Process Improvement, ITSM/ ITIL(v3), Configuration Management, Service & Data Center setup and migration, Service Transition, Service Design & Delivery, BI/ MI, Strategic thinking & planning, Outsourcing/ Vendor/ Supplier Management, Cloud Migration, Cross-functional team leadership (onsite/ offshore/ offsite), Business Analysis, Quality Assurance, SCRUM/ Agile/ Waterfall methodologies, ServiceNow (ITSM/ITOM/ITBM), SaaS, PMO, Resource Management, Conflict Resolution, UAT, Implementation, Reporting, LMS/ CMS, Hypercare, PIR, Prioritising, Facilitating, Presenting, Continuous Improvement, Cultural awareness, Sensitivity, Analytical, Problem solving, Critical thinking, Performance management, Web design & build, Data Centre setup & Migration, Pre-Sales, IT/ Service Transition, PROSCI, System & Platform Integration, Coaching/Mentoring, Service Delivery, Test Strategy, NPI, Needs Analysis, Situation Analysis, Digital Project Management, Cost efficiency, Project Delivery, Event Management, Gap Analysis, Delivery, Use Cases, AWS/ Azure Cloud migration, e-Learning, Proactive Fault and Performance Management - CA APM, Room-Booking System, Active Directory, Operational Efficiency, N/W Configuration and Performance Mgmt, EUC, Telecom/ Mobile, Utilities, Government, Armed Forces, Aviation, Publishing, CMMI/ PCMM Level 5, ADKAR, Kubler Ross, PCI DSS, SCORM 1.2, W3C WCAG, ISO 27001,System Upgrade & Migration, Service Centre Build, E2E Tendering & Procurement, Servant Leadership, Shared Service Environments, Cross-functional team Management, IoT, SMART Metering, LAN/ WAN, Digital, SharePoint, DevOps, UX/UI, MS Office, MS Dynamics 365 (ERP & CRM), MS Project, MS Visio, Adobe suite, Oracle NetSuite, SAP, Oracle Hyperion (EPM, BI), Citrix VDI, Oracle OneSiebel CRM, Workday, HADOOP (MI/BI), AWS, Bill Payment Machines, Time Attendance and Access Control Systems, Oce’ Printers, Active Directory, Cora, JIRA, Slack, Confluence, Smartsheet, Hive, Netsuite, Salesforce, GitHub, Clarity, Citrix VDI, Workday, MI/BI, AWS, CI/ CD, Kubernetes, Microservices, BMC/EMC, TCP/IP, BSS/ OSS, Expedio, MS Teams, HES, VMS, Spark.

About

As a Managing Consultant and a Transformation/ Transition/ OCM Programme Manager, I looked at the bigger picture always assessed the situation from a strategic perspective. My MBA and Engineering qualification underpins my focus and approach. The understanding of Transformation, Transition and Organisation Change Management always encouraged me to look at the solution approach from a long-term perspective.
Business Transformation Programme requires implementation the Target Operating model and Service management framework for Business/ Operations. The transformation exercise focussed on Service Management structure in alignment with the products in order to maximise customer experience and delight. The programme involves building capabilities by defining To-Be processes and associated SLA’s with KPI’s. This can also define parameters for suppliers build their service delivery. The additional functionalities of the tools/ systems supports the To-Be processes. The Service Management framework provides the support framework. Platform Operational performance such as 'Right First Time' and 'Cycle Time' can be defined in support of the framework. MI/BI tools and data mining can demonstrate the upwards trajectory and evidence of performance.
The overall purpose is to implement tools/ systems/ process/ people in alignment with the mission, vision, goals and objectives by structuring the strategic roadmap using the Porter’s five forces model.
All of this is done by carefully managing scope, budget, timeline, RAID, stakeholders/ team (RACI) by keeping one eye on the OKR. The identified and benefits are realised with a systematic organisational change management approach.