Amir Ijaz

About

I have excellent communications skills verbally and in written as a CRM Support Officer in a remote position. I provided key assistance where I helped in providing a framework for a system policy and a training compliance for accountability, transparency and security, as I helped to support in decision making for the project and governance team. As an achievement, I stepped in to enforce policy and procedures through an urgent response, remaining adaptable and self-motivated, bringing an increase in policy agreement in compliance with regulatory expectations and best practices. I’ve also built and maintained strong relationships, recorded valuable information with minute taking in regular meetings, produced content on SharePoint for online audiences and managed multiple mailboxes to respond to enquiries in a timely and professional manner along with calendar planning on a hourly/daily basis.

Given my passion and my willingness to get things done to meet deadlines, I’ve created an online training content to support learning, increase user satisfaction and provide development in a linear process for new users. In addition, I’ve delivered a training programme on Microsoft Teams and PPT with good time management for continuous improvement and operations, gathering feedback after conveying information confidently whilst also building rapport.

As part of a friendly project team, I have proven to be a great team player and have worked independently through my own initiative with proficiency in MS Office. I’ve worked on a training compliance as part of a larger scope to identify any gaps with a basic quality assurance process to support the team for any potential risks, escalated any issues with good judgement for performances. I’ve allowed my creativity to create a troubleshooting guide for process improvement, understanding the most common user issues after researching my audience with a user-friendly content applied through strong attention to detail and accuracy, providing navigation across our systems after utilising my problem solving skills effectively.

In almost six years in sales and administration, I’ve provided high-quality customer service at all levels in person, email, phone and other communication channels with excellent communication to provide a smooth service. I provided my expertise and knowledge to resolve payment related issues, invoices and any other enquiries or complaints through patience and empathy with good time keeping.

I stayed committed for five years for the NHS with research and data within a fast-paced environment of patient and public engagement, gathering feedback and evaluation from visiting various sites as I helped to recover and improve the Trust. I processed and protected information with strong data entry skills to provide key statistics for inform decision-making of trusted evidence through qualitative and quantitative data. I brought down retention, built a healthy culture by supporting company values, improved data protection policies and limiting liability concerns. I ensured the success with the aim of a sustainable development, strategic direction and enhancing performances.